“I don’t know how to gauge how well my Property Management Department is running.”

The vast majority of real estate principals have a background in real estate sales and have little or no understanding of what’s required to run an efficient and profitable property management business.  As a result of this lack of knowledge, many look at their Property Management Department purely as a source of future sales and do not believe it is possible to run it as a separate profit centre.

REMA’s Business Audit covers every operational aspect of a Property Management Department including:

  • Revenue analysis
  • Department fees and charges
  • Trust accounting procedures
  • Reporting systems
  • File audit
  • Bonds
  • Rent payments
  • Landlord statements
  • Computerisation
  • Database software use
  • Marketing properties
  • Website
  • Marketing agency services
  • Department structure
  • Administration
  • New business procedures
  • Keys
  • Periodic Inspections
  • Repairs and maintenance
  • Leasing
  • Customer servicei>
  • Rent reviews
  • Condition reports
  • Final inspections
  • Staffing
  • Business control
  • Training and personal development

At the end of the audit process, you will be provided with a comprehensive report detailing the current status of the department, covering all of these operational aspects along with recommendations and the rationale for business and goal setting wherever necessary.

REMA’s comprehensive Business Audit process is the first step in developing an efficient and profitable Property Management Department and is strongly recommended to any real estate principal that is serious about dramatically improving the total performance of that Department.